PRIVACY POLICY

At Bubypets, your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site or make a purchase, we collect certain information to help us provide and improve our services.
This includes:

Personal Information: name, billing and shipping address, email address, and phone number.
Payment Information: payment method, billing details, and transaction data (processed securely via third-party gateways).
Device Information: your IP address, browser type, time zone, and cookies used to improve your shopping experience.
Order Information: products purchased, delivery preferences, and support inquiries.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Communicate with you about your order status or support requests.
Send order confirmations, updates, or shipping notifications.
Improve our website experience and customer service.
Send promotional emails or updates (only if you opt-in).

3. Cookies

Our website uses cookies to personalize your experience and analyze site traffic.
Cookies help us remember your preferences and improve functionality.
You can choose to disable cookies through your browser settings, but some features of the site may not function properly as a result.

4. Sharing Your Information

We value your trust and never sell or rent your personal data.
However, we may share limited information with trusted partners only when necessary to operate our business — for example:

Shopify: our e-commerce platform provider.
Shipping partners: to deliver your orders.
Payment processors: to securely process transactions.
Analytics services (e.g., Google Analytics): to help us understand and improve site performance.

Each of these partners complies with data protection standards.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
When data is no longer needed, it is securely deleted.

6. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
All payment transactions are processed through encrypted and secure SSL technology.

7. Your Rights

Depending on your location, you may have the right to:

Access and request a copy of your personal data.
Request correction or deletion of your data.
Withdraw consent to marketing communications at any time.
Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at support@bubypets.com.

8. Third-Party Services

When you click links on our store, they may direct you away from our site.
We are not responsible for the privacy practices of other websites.
We encourage you to read their privacy policies before submitting any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The most recent version will always be posted on this page with the updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 contact@bubypets.com
🌍 128 City Road, London, United Kingdom

At Bubypets, we respect your privacy and are committed to keeping your data safe — because your trust means as much to us as your pets do. 🐾